Terms and Conditions
These general terms and conditions ("Terms") apply when Anders Daniel Sjöberg ("the Provider") provides a project and work order system over the internet ("the Service") to a company or organization ("the Customer") via web and/or mobile application, unless otherwise agreed in writing between the parties. The Service is a web-based and/or mobile-based data system.
By registering a user account and/or using the Service, the Customer accepts these Terms and thereby obtains the right to use the Service. The person who registers an account certifies upon registration that they are authorized to accept these Terms on behalf of the Customer.
1 – User Account
Upon registration in the Service, a personal user account is created with a user ID and password. The user may change their password at any time. The user is responsible for keeping login credentials secure so that unauthorized persons do not gain access to them. If unauthorized access is suspected, the password must be changed immediately.
The Customer is responsible for all use of the Service that occurs through user accounts linked to the Customer's organization. The person who registers a user account is responsible for having the Customer's permission to enter into agreements and take the actions performed in the Service.
2 – The Service
The Service is described on the Provider's website. The Provider reserves the right to continuously develop, change, or improve the scope, design, and functionality of the Service. The Provider also has the right to cease providing the Service with thirty (30) days' notice. In such a case, the Customer is not entitled to a refund of fees already paid.
3 – Price
Pricing for the Service is governed by a separate agreement between the parties.
The Provider reserves the right to adjust the price for the Service at any time. Price changes take effect thirty (30) days after the Customer has been informed, and apply from the next payment date for ongoing subscriptions.
4 – Payment
Payment is made by invoice or via registered payment card. The Provider has the right to charge the Customer in advance. If payment is not received, the Provider has the right to temporarily suspend or permanently terminate the Customer's access to the Service without prior notice.
5 – Use of the Service / Good Conduct
The Service may only be used in accordance with these Terms and for its intended purpose.
The Customer or its users may not:
- copy, modify, transfer, or otherwise distribute material relating to the Service,
- publish or distribute content that violates law, regulatory decisions, good conduct, or that infringes upon the Provider or third parties,
- impersonate another person or attempt to gain access to others' accounts,
- circumvent, manipulate, or damage security features in the Service,
- attempt to reconstruct or disclose the Service's source code,
- or otherwise disrupt or damage the Service's functionality or capacity.
6 – Support
Support hours and contact methods are listed on the Provider's website. Support is provided via phone, chat, or email as indicated.
Support requests via chat and email are normally answered by the next business day at the latest. Phone inquiries are handled in order of receipt. The day before a public holiday, support may be closed, in which case this will be announced on the website.
Examples of what is included in support:
- Help with using the Service's features
- Handling of error messages
- Troubleshooting of software errors
Examples of what is not included:
- Questions outside the Service's functionality
- Administration or configuration of the system
- Consulting or training
- Support for external systems (e.g. Windows, email, printers)
7 – Customer Information
The Provider may need to change login credentials for technical or legal reasons. The Customer will be notified in good time of such changes.
Upon request, the Customer shall provide the information the Provider needs to deliver the Service, and is responsible for ensuring that the information is accurate. The Customer is also responsible for ensuring that its users are informed about how their personal data is processed in accordance with the Provider's privacy policy and data processing agreement.
8 – Termination and Account Deletion
The Provider has the right to immediately suspend the Customer's account if there is suspicion of a breach of section 5. After termination, the Customer can no longer use or administer the Service.
Upon the Customer's request, data can be exported in CSV or Excel format for a fee. The request must be made before the account is closed. The Provider also has the right to terminate the Customer's account with three (3) months' notice.
9 – Contract Term and Cancellation
The agreement runs on an annual basis with a notice period of 60 days before the next contract period. If the agreement is not cancelled, it is automatically renewed for one year at a time.
Cancellation must be made in writing via email to: avtal@arsy.se or via chat. The Customer is responsible for saving the electronic receipt of the cancellation sent via email.
When increasing the number of users during an ongoing period, a new contract period applies to those users. Reduction of the number of users can only take place at the end of the contract period, with written cancellation at least 60 days before the new period.
10 – Intellectual Property Rights
The right to use the Service does not mean that any ownership, copyright, or other intellectual property right is transferred to the Customer. All software, design, and content belongs to Anders Daniel Sjöberg.
11 – Limitation of Liability
The Customer is not entitled to compensation for indirect damages such as lost profits, production downtime, or other consequential damages. The Provider's total liability during a calendar year is limited to at most half a price base amount.
The Provider is not liable for loss of data, damage caused by viruses, delays, data corruption, or other disruptions beyond its control.
12 – Changes to Terms
The Provider has the right to change these Terms at any time. Changes take effect thirty (30) days after the Customer has been informed via email.
13 – Complaints
For a complaint to be valid, it must be made in writing within two (2) months from when the error was discovered or should have been discovered.
14 – Force Majeure
The parties are relieved from liability for failure to fulfill their obligations under the agreement if this is due to events beyond their control, such as natural disasters, war, regulatory decisions, strikes, fire, flooding, technical failures, sabotage, or similar circumstances.
15 – Applicable Law and Dispute Resolution
The agreement is governed by Swedish law. Disputes arising from the agreement shall be finally settled through arbitration in accordance with the Swedish Arbitration Act. The arbitral tribunal shall consist of one (1) arbitrator. The place of arbitration shall be Vara, and the language used shall be Swedish.
16 – Validity
These terms apply from 1 October 2025 until further notice.